Governance
Audit log
Backend actions, ownership checks and policy decisions recorded independently of the model response.
6
successful events
3
warnings / escalations
1
errors
Decision timeline
latest 1012:25:34 25/10/2026
human_escalated
Refund APR-0001 requires approval.escalateToHuman
12:25:34 25/10/2026
approval_created
APR-0001 for A1004 (1800000 VND).requestRefund
12:25:34 25/10/2026
policy_checked
A1004: AUTO_REFUND_LIMIT_EXCEEDED
12:25:34 25/10/2026
ownership_verified
cus_demo_70694cac owns A1004.verifyOwnership
12:25:34 25/10/2026
tool_requested
requestRefund {"orderId":"A1004","reason":"damaged_item"}requestRefund
12:25:34 25/10/2026
agent_planned
fallback:gemini-3.1-flash-lite -> requestRefund
12:25:34 25/10/2026
agent_error
Gemini initial request failed: GEMINI_PLANNER_TIMEOUT
12:25:22 25/10/2026
message_received
I want to refund order A1004. Parcel received: yes. Reason: damaged_item. Customer confirms photo/video evidence is available. Please process this refund request under the seller policy.
12:25:18 25/10/2026
demo_order_created
A1004 created from Storefront for cus_demo_70694cac (1800000 VND).storefrontCheckout
11:00:00 21/10/2026
system_ready
Mock commerce adapter initialized with 3 demo orders.