Seller control plane

Only the decisions that matter.

Routine support stays autonomous. The Hub only surfaces cases where AgentX hit a seller guardrail, needs human judgment, or executed a business action worth auditing.

Run customer demo

refund decisions waiting

500.000₫

automatic refund limit

conversations needing a human

Human review

Guardrails stopped here

Gemini proposes · seller policy decides

Human approval requiredAPR-0001

A1004 · Demo Buyer

1.800.000₫

Seller limit

500.000₫

Policy result

REQUIRE HUMAN

Reason

damaged item

AgentX handoff summary

I want to refund order A1004. Parcel received: yes. Reason: damaged_item. Customer confirms photo/video evidence is available. Please process this refund request under the seller policy.

Order A1004Channel: webPending refund approval: 1.800.000₫

Review approval APR-0001, then approve/reject or take over the conversation if more context is needed.

Seller decision

AgentX has not moved money. Approve to execute the verified refund idempotently, or reject it.

Open full conversation

Seller policy

Auto refund≤ 500.000₫

Return window7 days

Edit guardrails

Recent decision trail

Full audit ↗

human escalated

Refund APR-0001 requires approval.

approval created

APR-0001 for A1004 (1800000 VND).

policy checked

A1004: AUTO_REFUND_LIMIT_EXCEEDED

ownership verified

cus_demo_70694cac owns A1004.

tool requested

requestRefund {"orderId":"A1004","reason":"damaged_item"}

agent planned

fallback:gemini-3.1-flash-lite -> requestRefund

agent error

Gemini initial request failed: GEMINI_PLANNER_TIMEOUT

message received

I want to refund order A1004. Parcel received: yes. Reason: damaged_item. Customer confirms photo/video evidence is available. Please process this refund request under the seller policy.

Optional safety proofs

Keep these out of the main demo unless a judge asks how policy changes or adversarial cases are tested.

Time Machine Red Team