Human control

Refund approvals

AgentX can prepare the request, but only the shop can authorize refunds beyond the automatic threshold.

Open client view ↗

pending decisions

1.800.000₫

pending refund value

500.000₫

current auto-refund limit

Requires approvalAPR-0001

A1004 · Demo Buyer

Amount

1.800.000₫

Threshold

500.000₫

Reason

damaged_item

Approving processes the refund idempotently and posts a customer-visible update back into the shared conversation. Rejecting also writes the decision into that thread.