Human support

Inbox

Take over only when needed. AgentX stops responding while a human owns the conversation.

2 waiting for human

Demo Buyer

A1004

CONV-1004·web

human required

Customer

I want to refund order A1004. Parcel received: yes. Reason: damaged_item. Customer confirms photo/video evidence is available. Please process this refund request under the seller policy.

AgentX

🛡️ Yêu cầu hoàn 1.800.000₫ cần nhân viên xem xét. Mã phê duyệt: APR-0001. Chưa có khoản hoàn tiền nào được thực hiện.

AgentX handoff summary

Issue: I want to refund order A1004. Parcel received: yes. Reason: damaged_item. Customer confirms photo/video evidence is available. Please process this refund request under the seller policy.

Context: Order A1004 · Channel: web · Pending refund approval: 1.800.000₫

Why: AgentX hit the seller refund guardrail (damaged_item).

Next: Review approval APR-0001, then approve/reject or take over the conversation if more context is needed.