Human support
Inbox
Take over only when needed. AgentX stops responding while a human owns the conversation.
2 waiting for human
Nguyen Van A
A1001CONV-1001·web
ai active
Customer
Where is my order A1001?AgentX
Order A1001 is in transit with GHN. Estimated delivery: 2026-10-23. AgentX handoff summary
Issue: Where is my order A1001?
Context: Order A1001 · Channel: web
Why: No human handoff is currently required.
Next: AgentX can continue handling verified routine requests.