Human support

Inbox

Take over only when needed. AgentX stops responding while a human owns the conversation.

2 waiting for human

Tran Van B

A1002

CONV-1002·web

human required

Customer

The item from A1002 arrived damaged. Refund me.

AgentX

Your refund request exceeds the automatic limit and needs human approval.

AgentX handoff summary

Issue: The item from A1002 arrived damaged. Refund me.

Context: Order A1002 · Channel: web

Why: AgentX reached a human-support or autonomy boundary.

Next: Review the latest customer request and conversation context, then take over or resolve the requested business action.